(a) Only these conditions, bind the firm. All other conditions (including the customer’s conditions of purchase, if any), warranties and representations are excluded.
(b) Agents or distributors of the firm’s goods have no right or authority, express or implied, to bind the firm.
(c) The firm may vary these conditions by agreement in writing with the customer.
(d) A quotation given to the customer is not an offer, and is valid for 30 days from the date of quotation.
(e) An order placed by the customer under a quotation is not binding on the company until accepted in writing by the firm.
(a) Prices for goods will be as per the firm’s official pricelList.
(b) Prices may be altered by the firm with 30 days notice.
(c) GST, delivery charges, extra packaging surcharges and government taxes, if any, are payable by the customer.
(d) The firm may impose a handling and delivery charge (excluding GST).
3. Orders, Despatch and Delivery
(a) Orders for goods cannot be suspended or cancelled except with the firm’s consent. The customer shall pay all reasonable expenses incurred by the firm due to suspension or cancellation.
(b) Delivery dates are estimates only and the firm is not liable for any loss or damage for failure to deliver by those dates due to external weather reasons, natural calamities and non-acceptance or delays in delivered product.
(c) The firm may make part deliveries of any order and render an invoice to the customer for the goods delivered. Failure to make delivery of the total order will not invalidate the sale.
(d) The firm may impose a rent of up to 2% per month (calculated on daily balances) on delayed shipment after completion of product due to non responsiveness. The grace period will be 7 days from the date of intimation of payment.
(a) Large products are sold on a non-return basis so cannot be returned.
(b) The firm reserves the right to inspect goods if damaged during shipment to claim insurance.
(a) Unless otherwise agreed the customer must pay a deposit equivalent to 50% of the total value of the order at the time of order placement, the balance due of 50% must be paid prior to shipment.
(b) The Firm may impose a service charge of up to 2% per month (calculated on daily balances) on overdue amounts.
6. Risk and Ownership of Goods
(a) The firm’s responsibility for and risk in the goods ends on the delivery date.
(b) Ownership of the goods delivered by the firm to the customer remains with the firm until the customer has made full payment for all goods whatsoever sold by the firm to the customer.
7. Damage, Shortage, Loss In Transit
If product is insured the customer must advise the firm of any damage or shortage of goods within 2 days after the delivery date, otherwise no liability will be accepted.
The images in the quotation are for reference purpose only. Since all our products are handmade there will be some variations in design detailing in the actual product. Wherever possible a drawing of the product will be shared with the customer. Every product is unique since there are handmade.
The customer cannot use the firm’s trademarks and trade names without the prior written approval of the firm.
10. Explanatory Material
(a) Explanatory material or brochure provided to the customer does not bind the firm, and does not constitute any form of representation by the firm.
(b) The firm may amend its explanatory material without notice to the customer.
11. Non Performance
The firm is not responsible for any lack of operation or performance of the goods (and any loss or damage) where they are:
(a) used or adapted for a purpose for which they were not designed;
(b) combined or integrated with other products not manufactured by the firm.
12. Force Majeure
The firm is not liable for any failure to comply with these conditions where the failure is due to circumstances which are not directly within the firm's control, including, but not limited to, acts of terrorism, natural disaster, industrial action, or a failure of a supplier, public utility, logistics or common carrier.
(a) The customer will be liable for GST on any taxable supply by the firm to the customer.
(b) The firm reserves the right to raise tax adjustment notes and recipient tax invoices when necessary.
(c) The customer must supply the firm with its GST no (where applicable) prior to or at the time of placing order with the firm.
Firm: Vedic Rococo & The Vintage Hikes
Customer: the person or company named in the sales invoice or quotation issued for the goods by the firm.
Delivery date: the date on which the goods leave the firm’s premises, or where the goods are on other premises the date on which the goods leave those premises.
Invoice Value: the amount stated in the firm's invoice for goods ordered by the customer.
Explanatory Material: drawings, specifcations, explanatory literature and any other materials prepared by the firm for descriptive or explanatory purposes.
Goods: those goods ordered by the customer from the firm from time to time.
Offcial Price List: the list of prices of goods set out in the firm’s price book or price file or price notifcations from time to time.
Price: the price for goods contained in the offcial price list.
Quotation: a quotation submitted by the firm to the customer for goods.
VR-The Vintage Hikes carefully inspects your order prior to shipment. In addition, we share images and video of the product before package and shipment. For any manufacturing defects and damages in transit, we offer insurance at the time of shipment. The firm is not liable for breakages if the customer does not opt for insurance of their purchased goods before shipment.We use the best logistics company available in India. In case, you receive a damaged product, please contact us within 24 hours of receipt with few photographs, to claim insurance. We will assess the damage and revert within 24 hours. In cases were products are delivered point to point through our private logistics we will facilitate any damage redressal directly with you.